Track My Order
First, you should have received an email for your order with the tracking number. If you did not, please check your SPAM folder and mark the email as Not SPAM or add us to your Safe Senders list.
Second, you can find your tracking number under your My Account / Orders area. When you view the order, at the top you should see a summary of the items shipped and the tracking number will be at the end of that block of information.
Have you seen our knowledgebase?
We have a library of articles, How-To’s, and more. This knowledgebase will continue to grow as well.
Where are my free ThermoFlex Samples?
Please visit the product page for shipping and tracking information by clicking here.
Help Me With My Order Issue
Mistakes happen and we all make them! Sometimes it’s us, sometimes it’s the customer, but we’ll always try to help. Keep in mind that sometimes we have to follow our policies due to the nature of our business, but always give us a chance.
Which type of ticket would you like to create?
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Account Signup Help
Why do I need an account on TroyTube.net to purchase from BulkVinyl.com?
BulkVinyl.com is now part of the TroyTube Network for Learning and Crafting. Setting up an account on TroyTube.net is free and easy and requires a valid email address and mobile phone number. You must also use your real name and information. Failure to use your real name and information may result in permanent banning of your account.
Fastest and Easiest Way to Register
The fastest and easiest way to register is using a web browser on a computer, tablet, or mobile phone on the SIGNUP page. By registering this way our system quickly sends you a one-time passcode (OTP) via SMS text messaging to validate your account. Once you have registered using this method, you can use the same username and password to log onto BulkVinyl.com, TroyTube.net, the TroyTube Designer, or the TroyTube mobile app on Android or iOS.
Activation Email for Mobile Registrations
When you register using the mobile app you will receive an activation email that should arrive within a few seconds but in some cases due to SPAM filtering, it may take 1-5 minutes. If you do not receive the activation email, please check your SPAM/Junk Mail folders. If you do not receive the email, please use a web browser on a computer, tablet, or mobile phone to register as described above.
Note
If an account is registered but not activated within 72 hours, the account is usually removed from our system and you must re-register.
